Frequently Asked Questions (FAQ)
Studio Samples
Support, Quality and Warranty
- Product repair due to an ordering error. Is it possible to repair ordered products?
- [Warranty] Does the Mirror material have a warranty against scratches or irregularities?
- [Cover Materials] How should I clean and preserve the Mirror material?
- How can I contact Customer Support?
- How can I track the status of my order?
- How long does it take to repair an order?
Deadlines
- I ordered products with different deadlines, how is the production time calculated?
- Is it possible to group order shipments at DreambooksPro?
- How do I receive the invoice for an order sent directly to my client (Drop Shipping)?
- What information should I send to my client so they can track the order?
- Can I request a second delivery attempt at my client's address?
- What are the conditions for using the Drop Shipping service?
Complementary Products
Packaging
DreambooksPro Albums
- What are the dimensions (width) of the satin ribbon?
- What satin ribbon colors are available?
- What is the main use of satin ribbons?
- In which collections and materials can the Metal Plate be applied?
- How is the metal plate positioned on albums or boxes?
- What are the customization options for the Metal Plate?
DreambooksPro Express Editor
- [Editor] How to confirm if the photos have sufficient print quality?
- How do I request priority production (Urgency Fee)?
- How to prepare and submit a custom design for Laser Engraving or UV Printing?
- How do I cancel an order?
- How do I create an album in DreambooksPro?
- How do I install the application on my Mac?
File Preparation
- [Printing] High-contrast lighting effects: My print has spots or irregularities in photos with colored lights, how to solve it?
- Binding Methods: What precautions should I take with the central area when designing my album?
- How should I prepare Black & White files to ensure a neutral tone?
- Why do your prints look darker on paper than on your screen?
- How to calibrate your monitor to ensure color accuracy in printing?
- How do safety margins work, and how can I avoid unwanted cuts?
Registration and Account Management
- How can I deactivate my professional account?
- How does the validation process for my professional account work?
- I am a photographer at the beginning of my career and haven't officially registered my business yet. Can I still register?
- I am a professional photographer. Where can I register?
- Is there any maintenance cost or annual fee to keep my account active?
- I’ve registered. How long does the review and approval process take?