At DreambooksPro, we understand that unforeseen events happen. Whenever possible, we give our clients the opportunity to remedy errors made during the layout process or at the time of ordering. However, the available solutions depend on whether your order has already been shipped or is still in production.
1. Errors detected during production (before shipping)
If you notice an error while the order is still at our facilities, please contact our Customer Support immediately. At the same time, if our Quality Control department has doubts that the product matches your final intention, you will be promptly notified by our Customer Support. In both scenarios, we will present a solution to physically repair the order error before dispatch, minimizing any extra costs.
⚠️ Non-repairable products (even during production): Due to specific production methods, it is not possible to physically repair or alter the following products once they are assembled:
Blocks (album core) with 400g pages;
Journal Albums (due to their production method);
Boxes and Print Boxes;
Folios. If your item is technically non-repairable, our team will evaluate your case to find the best alternative, which may include applying a special discount for reprinting the product.
2. Errors detected after receiving the product
Due to international shipping policies and logistical constraints, we do not offer a collection or physical repair service for products that have already been dispatched and delivered to the United States. If you only detected your error when you already had the final product in hand, please do not hesitate to reach out. Our team will evaluate your case in detail to find the best way to handle the situation, offering you a special discount for the repetition (reprinting) of the product.
How to request an assessment: To report the error and request an assessment, contact our Customer Support via email at info@dreambookspro.us, providing the order number and describing the error in detail.