Frequently Asked Questions (FAQ)
Payment and Billing
Studio Samples
Support, Quality and Warranty
- Product repair due to an ordering error. Is it possible to repair ordered products?
- [Warranty] Does the Mirror material have a warranty against scratches or irregularities?
- [Cover Materials] How should I clean and preserve the Mirror material?
- How can I contact Customer Support?
- How can I track the status of my order?
- How long does it take to repair an order?
Deadlines
- I ordered products with different deadlines, how is the production time calculated?
- Is it possible to group order shipments at DreambooksPro?
- How do I receive the invoice for an order sent directly to my client (Drop Shipping)?
- Is there any additional cost for the final client delivery service (Drop Shipping)?
- How do I select the final client's address (Drop Shipping) in Express?
- 7 Important recommendations about our shipments
Complementary Products
Packaging
DreambooksPro Albums
- What are the dimensions (width) of the satin ribbon?
- What satin ribbon colors are available?
- What is the main use of satin ribbons?
- In which collections and materials can the Metal Plate be applied?
- How is the metal plate positioned on albums or boxes?
- What are the customization options for the Metal Plate?
DreambooksPro Express Editor
- [Editor] Is it possible to change the dimensions of an ongoing project (e.g., from 20x30 cm to 30x30 cm)?
- How to prepare and submit a custom design for Laser Engraving or UV Printing?
- How do I cancel an order?
- How do I create an album in DreambooksPro?
- How do I create and order a project in DreambooksPro Express?
File Preparation
- [Printing] High-contrast lighting effects: My print has spots or irregularities in photos with colored lights, how to solve it?
- My image has low resolution. Should I digitally increase the size (Upscaling)?
- Binding Methods: What precautions should I take with the central area when designing my album?
- How should I prepare Black & White files to ensure a neutral tone?
- How to calibrate your monitor to ensure color accuracy in printing?
- How is the center calculated for Cover and Box customization? (And how to ensure consistency in reorders?)
Registration and Account Management
- Does DreambooksPro work with private clients?
- How does the validation process for my professional account work?
- I am a photographer at the beginning of my career and haven't officially registered my business yet. Can I still register?
- If I need to change my billing details, where should I send them?
- My registration is approved. How can I place my first order?