At DreambooksPro, we understand that unforeseen events happen. Whenever possible, we give our clients the opportunity to remedy errors made during the layout process or at the time of ordering, allowing them to opt for the physical repair of their products (provided the technical characteristics of the item allow it).
The need to request this repair service can occur at two different times:
1. Errors detected during production (before shipping)
If you notice an error while the order is still at our facilities, please contact our Customer Support immediately. At the same time, if our Quality Control department has doubts that the product matches your final intention, you will be promptly notified by our Customer Support.
In both scenarios, we will present a solution to repair the order error. Intervening at this stage allows the product to be corrected before dispatch, minimizing shipping costs.
2. Errors detected after receiving the product
If you only detected your error when you already had the final product in hand, our team will still be available to assess whether technical intervention and the respective physical repair of the item are possible.
⚠️ Non-repairable products:
Due to specific production methods, it is not possible to physically repair or alter the following products (after they are assembled):
Blocks (album core) with 400g pages;
Journal Albums (due to their production method);
Boxes and Print Boxes;
Folios.
What happens if my product cannot be repaired?
If the item is not technically repairable, our team will evaluate your case in detail to find the best way to handle the situation, which may include applying a special discount for the repetition (reprinting) of the product.
How to request an assessment:
To report the error and request a repair assessment, contact our Customer Support via email at info@dreambookspro.com, providing the order number and describing the error to be corrected in detail.