Initially not. The phenomenon of warping is due to the exposure that the album undergoes in its environment, having several external factors to DreambooksPro. When this phenomenon occurs, it may be due to excessive or insufficient humidity, presenting itself in different ways.
To address both effects, please follow the steps below (we kindly request that you take photographs to verify the before and after of the process):
Excessive Humidity:
- Place the two 5g silica gel packets next to the album.
- Cover it with plastic to completely isolate it, along with the velvet bag and box if possible, in a horizontal position in a room with room temperature.
- The album should remain inside the packaging along with the silica gel for at least 48 hours.
Insufficient Humidity:
- If the album is located near an air conditioner or in a drier location, please remove it from that area.
- Place the album horizontally in a room with room temperature for 48 hours.
If the procedure is followed strictly, the issue should disappear. If the anomaly persists, please contact our customer support line along with the requested evidence so that we can conduct a more detailed analysis.